iLocal is a local marketplace. Delivery of physical products (food, groceries, retail items) is fulfilled by the individual business you order from, and delivery timelines vary by business, product, and city.
1. Local Delivery
- Most food and grocery orders are delivered within 30–90 minutes, depending on the business and your distance from it.
- Retail and larger items may take same-day to 2 business days.
- Delivery timings shown on the checkout page are estimates provided by the business.
2. Delivery Charges
Delivery charges (if any) are calculated at checkout and shown to you before you confirm the order. Free-delivery thresholds are set by each business and are indicated on the business page.
3. Service Areas
Delivery is available only within the service area defined by each listed business. If your address falls outside the service area, checkout will notify you before payment.
4. Digital Products & Subscriptions
Subscription plans and digital purchases are activated immediately after successful payment. No physical shipment is involved.
5. Delays
Delivery may be delayed due to weather, traffic, high demand, or unforeseen operational issues. Businesses will attempt to notify you of significant delays via WhatsApp, call, or push notification.
6. Failed Delivery
If the delivery agent cannot reach you or the address is inaccessible, the business will attempt to contact you. Repeated failure may result in cancellation with a refund per our Refund Policy.
7. Contact
For delivery issues, first contact the business directly through the number listed on the order, or email support@ilocal.online.