iLocal ("we", "us", "our") operates iLocal at https://ilocal.online. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
- Account data: name, email, phone number, city, and password (hashed).
- Business data: business name, address, category, images, timings, and owner contact.
- Transactional data: orders, subscriptions, coupons, and delivery addresses.
- Payment data: processed directly by Razorpay. We store only the transaction reference and status, never full card, UPI or bank details.
- Device & usage data: IP address, browser type, pages viewed, and app events for analytics.
- Optional: location (only when you grant permission) and push-notification tokens.
2. How We Use Information
- To create and manage your account.
- To display relevant local businesses, services, and offers in your city.
- To process orders, payments, refunds, and subscriptions.
- To send transactional emails, WhatsApp messages, or push notifications about orders and account activity.
- To detect fraud, abuse, and violations of our Terms.
- To improve the Platform through aggregated analytics.
3. Sharing of Information
We share personal information only with:
- Businesses you order from — to fulfil your order (name, phone, delivery address).
- Payment processor (Razorpay) — to complete transactions.
- Service providers — hosting, analytics, communication, and infrastructure vendors under contractual confidentiality.
- Law enforcement — when required by valid legal process.
We do not sell your personal information to third parties.
4. Cookies
We use cookies and local storage to keep you signed in, remember your selected city, and measure Platform performance. You can clear cookies via your browser settings, though some features may not work as expected.
5. Data Retention
We retain account and transaction data for as long as your account is active and thereafter as required to comply with legal, tax, and accounting obligations.
6. Security
Data is transmitted over HTTPS. Passwords are hashed. Access to production systems is restricted and logged. Despite reasonable safeguards, no method of transmission over the internet is 100% secure — you use the Platform at your own risk.
7. Your Rights
- Access, correct, or update your personal information from your profile.
- Request deletion of your account by emailing us.
- Withdraw notification and location permissions from device settings at any time.
8. Children
The Platform is not intended for children under 13. We do not knowingly collect personal information from children.
9. Changes to this Policy
We may update this policy from time to time. Material changes will be notified via the Platform or by email.
10. Contact
For privacy questions or data requests, email support@ilocal.online.