This policy describes cancellations, refunds, and returns for purchases made on iLocal.
1. Orders from Businesses (Food, Retail, etc.)
- Before acceptance: You may cancel any order free of charge before the business accepts it.
- After acceptance: Cancellations are at the discretion of the business, as preparation or dispatch may already have started.
- Wrong / damaged / missing items: Report within 24 hours of delivery with photos to the business or to support@ilocal.online. Approved refunds are processed to the original payment method within 5–7 business days.
- Non-delivery: If an accepted order is not delivered, a full refund is issued.
2. Service Appointments
Advance payments for service appointments are refundable if cancelled at least 24 hours before the scheduled time. Cancellations within 24 hours may incur a service fee at the provider's discretion. No-shows are non-refundable.
3. Business Subscription Plans
- Subscription fees are charged at the start of each billing cycle.
- You may cancel autopay any time from your profile; your plan remains active until the current cycle ends.
- Subscription fees for the current or past billing cycles are non-refundable except where required by law.
- If a plan was charged in error (duplicate payment, failed activation), contact us within 7 days for a full refund.
4. How Refunds Are Processed
Approved refunds are credited back through Razorpay to the original payment source (card / UPI / net-banking / wallet). Typical timeline:
- UPI & wallet: 1–3 business days
- Credit / debit card: 5–7 business days
- Net-banking: 3–5 business days
5. Non-refundable Items
- Perishable goods that have been delivered as ordered.
- Digital services already rendered.
- Convenience or payment gateway fees, where separately disclosed.
6. Contact for Refunds
Email support@ilocal.online with your order ID and reason. We aim to respond within 2 business days.